Privacy Policy – Forget Me Not Memorials

Effective Date: 19 July 2026

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At Forget Me Not Memorials, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us regarding our memorial services.

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Who We Are

Forget Me Not Memorials is a family-run memorial business specialising in:

• New headstones and memorials

• Additional inscriptions

• Memorial renovations and cleaning services

• Memorial advice and support

For the purpose of data protection legislation, Forget Me Not Memorials is the data controller of your personal information.

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Information We Collect

We may collect and process the following information:

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Information You Provide to Us

• Name

• Email address

• Telephone number

• Postal address

• Details regarding memorial enquiries, inscriptions, cemetery information or service requests

• Any information you provide through contact forms, emails or telephone conversations
   

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our website

• Cookies and website usage data
   

How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations

• Arrange memorial services and installations

• Communicate regarding existing orders or projects

• Improve our website and services

• Maintain internal records

• Comply with legal and regulatory obligations

• Send occasional service updates or marketing communications where you have consented to receive them
   

Legal Basis for Processing

Under UK GDPR, we process your information based on:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests in providing and improving our services
   

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Website hosting providers

• Payment providers

• Delivery or installation partners

• Professional advisers such as accountants or legal representatives

• Government authorities where required by law
   

All third parties are required to keep your information secure and process it in accordance with applicable data protection laws.
 

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
 

However, no internet transmission can be guaranteed as completely secure, and any information submitted online is done so at your own risk.
 

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and warranty requirements.
 

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Restrict or object to processing

• Request transfer of your information to another provider

• Withdraw consent where processing is based on consent
   

To exercise any of these rights, please contact us using the details below.
 

Cookies

Our website may use cookies to improve functionality and analyse website performance. You can control cookie settings through your browser preferences.
 

For more information, please refer to our Cookie Policy.
 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
 

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
 

Complaints

If you are unhappy with how we have handled your information, you have the right to lodge a complaint with the UK 

Information Commissioner's Office (ICO)
 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.